Contact Purus
Talk to a human,
not a ticket queue.
Order help, product questions, wholesale — one form, real people in Melbourne on the other end.
- Replies within one business day
- Melbourne HQ
- Real people, every reply
Where's my Purus?
Tracking, address changes, missing cans. Head to the form and pop your order number at the start of your message.
Sort my order →Curious about the range?
Flavours, ingredients, subscriptions — ask us anything, or start with the basics on How it works.
How it works →Want to range Purus?
Grocery, health food, pharmacy or hospitality — tell us about your store or venue and we'll take it from there.
Start the conversation →Quick answers
Where's my order?
Your shipping confirmation email has live tracking. Can't find it or tracking has stalled? Use the form below with your order number at the start of your message — we'll sort it.
Do you deliver Australia-wide?
Yes — delivery is free Australia-wide. Details live in our shipping policy.
Can I change or pause my subscription?
Manage everything from your account on the site, or message us and we'll take care of it. The fine print is in our subscription policy.
Are the drinks and gummies vegan?
Yes — everything in the range is vegan, zero sugar, caffeine free and made without preservatives, in Australia.
What's your returns policy?
All the details, timeframes and how-tos live in our refund policy. Unsure about your situation? Message us first and we'll walk you through it.
Trade & wholesale
Put Purus on your shelf.
Australian-made terpene-infused sparkling drinks and gummies — zero sugar, caffeine free, vegan. We support grocery, health food, pharmacy and hospitality partners nationally.
Talk wholesale
Send a message
Tell us what's up.
Pick a topic so it lands with the right person, then use the form just below — same trusted form, straight to the team.
Ask us anything about flavours, ingredients or formats.